Sales Administrator Woodmead Sandton - Mothership Solutions Ltd - South Africa

The primary purpose of this role is to process renewals and orders for specific products within allocated customer accounts correctly and timely, thereby achieving high levels of customer satisfaction and revenue towards Company targets. Additionally, the role supports overall administration of sales processes including the successful submission of assigned tenders. KEY RESPONSIBILITIES: Sales renewals and orders • Communicate with client, prepare quotations, and process all product renewals for allocated customer accounts in a timely manner. • Respond to and solve all related queries raised by the client, ensuring that the renewal deal is closed, invoiced and paid. • Where required, capture all deals on system for monthly billing of Business Development Managers. • Meet or exceed monthly sales procurement targets for product renewals, SAPS orders, and BDM billing. • Ensure that timely updates are provided to customers on the status of orders. • Respond to and process all allocated SAPS inquiries in a timely manner. • Ensure accuracy of capturing SAPS orders and product details. • Ensure all SAPS 350 E-Submissions are successfully processed through the procurement process. • Be the first point of contact with client on website enquiries received – responding to the client and obtaining a set of basic information to determine the potential size of the deal, before it is then allocated to a BDM to conclude. Tender preparation and submission • Monitor tenders received via email and plan accordingly to ensure timely submission of bid documents. • Convert PDF tender documents to Word and share via tenders received email in a timely manner . • Ensure tender stationary stock is available at all times. • Keep the Tender Factory up to date with current and relevant information. • Complete Bid documents accurately and ensure all required documentation is included in Tender Files in accordance with Index Table requirements. • Proactively obtain bid document answers internally, where required. • Upload completed bid documents for sign-off prior to submission date. • Print all required documentation, including envelope & file front covers, copy covers, pricing covers, and electronic USB stick covers. • Manage tender tracker, ensuring all tenders submitted are captured on the tender registry list and updated on a continuous basis with status updates and outcomes. Administration & reporting • Maintain up-to-date customer information including accurate names and contact details. • For all assigned customers as well as where required, ensure that deals and quotes are accurately captured and progressed through the sales cycle for invoicing and closure on system. • Manage and provide regular updates on all deals for assigned customers. Ensure all current and historical BOMs, quotes, and proposals are uploaded and available on SharePoint / Teams. • When required, initiate and track the supplier/customer onboarding workflow process to successful completion, following up when needed. • Provide assistance with postage requirements for original import documents. • When required, manage supplier portals such as Ariba, Anglo, Coupa, SAP, ensuring all profiles are updated with correct and current company documents. • Provide assistance with internal process documents such as delivery notes, credit notes, and license cards. • Navigate Teams sites like Sales Management & Company Bid Office and provide assistance in saving sales collateral documentation or guiding the sales team in locating information. • Learn the duties of all other admin team members in order to assist with their tasks during periods of absence. • Build a thorough understanding of the company structure and related processes to maintain a high organisational alertness. Active personal development by means of continuous learning (formally and informally): identifying developmental areas and actively creating and taking advantage of all available learning opportunities. Accountabilities/KPIs Renewals and orders Orders are placed accurately, on time, Sales targets are met, Customer satisfaction ratings are as required, or higher. Tenders Tenders are completed and submitted on time with minimal assistance from others, Percentage of tenders won increases over time. Support to team A proactive approach is taken to learn other team member's tasks, Delegated tasks can be performed with ease in the absence of team members. Communication and Working Relationships Internal: • Sales team including Business Development Managers, Sales Managers and sales administration staff • Finance External: • Suppliers • Customers • Resellers, partners and vendors • Tender issuers Education • Grade 12 • A tertiary qualification in business administration, sales or marketing will be advantageous Experience • A minimum of 1 year administration experience, preferably in a sales support role or environment. • Familiarity with sales, procurement and tendering processes. • Proven Microsoft Suite skills (Word, Excel, Outlook, SharePoint, Teams). • Working knowledge of CRM systems and Adobe Pro X will be an advantage. Skills • Excellent organising, planning and coordinating skills. • Strong written and verbal communication skills. • Ability to work independently and as part of a team. • Exceptional interpersonal, liaison and customer care skills. Other • Reliable transport with a valid driver's license • Reliable internet connectivity and electricity supply when working from home Dependent on qualifications and experience Apply Now

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Sales Administrator Woodmead Sandton - South Africa

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