My client is a registered financial service provider, offering innovative needs-based life and health insurance cover for individuals and families. Role Overview: As an I&O Operations Support Engineer, you will manage day-to-day operations to ensure the delivery of systems and services that meet or exceed objectives and service levels. The ideal candidate will have exceptional communication skills, be self-motivated, organized, and eager to learn new technologies. Primary Responsibilities: IT Operations: Monitor all infrastructure as a member of the I&O team. Provide end-user support for the business. Act as the IT contact center. Support business operations with telephony, infrastructure, connectivity, and MS operations. Implement and adhere to best practice guidelines, policies, processes, and procedures. Ensure technical operational efficiency within the business. Execute business needs based on identified priorities within the team. Conduct IT operational monitoring and reporting. Identify, minimize, and escalate potential IT risks and opportunities in operations. Develop and maintain effective relationships with stakeholders as part of the I&O team. Deliver successful end-user support to the business. Report to the I&O Operations Specialist. Security and User Management: Act as the business application security administrator for all core applications. Perform spot checks on Ad accounts. Assist with IT audits. Assist with quarterly security reports. Report to the I&O Operations Specialist. Infrastructure: Maintain current functionality of infrastructure technology within the business. Implement infrastructure monitoring benchmarks as identified by the team. Report to the I&O Operations Specialist. Lan & Wan: Monitor and support the onsite Lan and Wan for the business. Assist users with password resets and connectivity support. Report to the I&O Operations Specialist. Asset Management: Update and maintain the asset register for all IT hardware as part of the team. Report to the I&O Operations Specialist. Qualifications: Appropriate 3/4 year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming) MCSE / MCITP or recognized degree/diploma. O365 / MS AD and Exchange Certifications OR Azure Virtual Desktop/Cloud PC. Experience: 5 - 7 years IT experience. Experience in dealing with teams within a geographically and technically complex environment. Proficiency with Microsoft Server (2008, 2012, 2016, 2019), Microsoft Exchange (2016, 2019, DAG), Mimecast Email Gateway Management, O365/Azure Administration, RDS Terminal Services (2016, 2019), Active Directory (2012, 2016, 2019), DNS, DHCP, Routing, Windows File Server Management (DFS), ITIL v3/4. Experience with Azure Virtual Desktop/Cloud PC is a plus. Skills and Competencies: Strong interpersonal and communication skills. Excellent problem-solving, planning, and organizing skills. Effective time management. In-depth technical knowledge. Strong documentation skills. Intensive troubleshooting abilities. Analytical and strong problem-solving skills. Excellent communication, interpersonal, and presentation skills. Self-driven with the ability to work independently and as part of a team. Strong sense of responsibility and accountability. Effective planning and organizational skills. Ability to work under pressure and meet deadlines. Strong written and verbal communication skills. Apply Now

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