Key Responsibilities:

Owner's Pack Preparation: Collate monthly Owners Pack and invoices, and distribute to owners via email.
Tenant Statements: Assist in preparing tenant statements for hand delivery.
Deposit Refunds: Prepare and obtain required documents for deposit refunds.
Tenant Correspondence: Prepare correspondence to tenants.
Building Creditors: Prepare payments for building creditors.
Manual Charges: Raise manual charges to tenant accounts.
System Updates: Update notices to relevant systems.
Financial Queries: Prepare rent-roll and owner statement queries for the Portfolio Manager.
Building Inspections: Distribute and follow up on monthly building inspections.
Vacancy Schedule: Update and maintain the vacancy schedule.
Deposit Transfers: Prepare documents for deposit transfers.
TPN Listings: List bad payers and ex-tenants on TPN monthly.
Tenant Onboarding: Load new tenants into the relevant system.
Electricity Vouchers: Create and check electricity voucher sales monthly to identify breached or tampered meters.
Owner Statements: Collate owner statements for M-files.
Payment Allocation: Allocate identified payments and journals.
Parking List: Update the parking list in the system.
Tenant Queries: Assist with tenant queries.
Detail Orientation: Maintain attention to detail in all tasks.
Communication: Demonstrate good communication skills, especially in English.
Work Under Pressure: Ability to work efficiently under pressure.
Administrative Skills: Strong administrative skills and proficiency in English.

Requirements:

Minimum of 2 years of experience in a similar role within residential property management.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Proficiency in property management software (MDA / MRI) and Microsoft Office Suite.
Attention to detail and a high degree of accuracy.
Ability to work independently and as part of a team.
A valid drivers license and reliable transportation is a plus.

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