We are looking to hire an Onsite Support Technician who will play a crucial role in ensuring the smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency and productivity of the organization. This role involves troubleshooting hardware and software issues, maintaining and repairing IT equipment, and ensuring optimal performance of IT systems within an organization.Â

What youâ€™ll do:

Resolve Incidents using task completion and resolution within defined SLA
Fulfilment Service Requests using task completion within SLA
Identifying recurring issues and feed into Problem Management
End to End communication with business users on any outstanding issues
Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.
Document troubleshooting on incidents before escalating.
Ensure that email and communications policies are adhered to.
Assist with ICT system software and hardware installations and upgrades.
Assist with ICT-related projects and project coordination
Proactively monitor Hardware and respond to related alerts.
Proactively monitor Infrastructure and respond to related alerts.

Your expertise: