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Responsibilities Front Office Management:

• Oversee front desk operations, including check-ins, check-outs, and guest inquiries.
• Ensure that front office staff provide excellent customer service.

Reservations and Booking Management:

• Manage room reservations and coordinate with online booking platforms.
• Monitor room availability and optimize occupancy rates.

Guest Services:

• Address guest concerns and complaints promptly and professionally.
• Provide information about hotel services and local attractions.

Administrative Support:

• Maintain accurate records of guest information, reservations, and billing.
• Prepare reports on occupancy rates, revenue, and guest feedback.

Communication and Coordination:

• Liaise with various departments (housekeeping, maintenance, food and beverage) to ensure seamless operations.
• Communicate with guests regarding special requests or events.

Financial Management:

• Assist with budgeting, forecasting, and financial reporting.
• Process payments, handle billing inquiries, and manage cash flow.

Staff Management:

• Assist in training and supervising front office staff.
• Conduct performance evaluations and provide feedback.

Compliance and Policy Enforcement:

• Ensure adherence to hotel policies, procedures, and regulations.
• Maintain confidentiality and handle sensitive information appropriately.

Skills and Qualifications

• Organizational Skills: Strong ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Excellent verbal and written communication skills for interacting with guests and staff.
• Customer Service Orientation: A focus on providing exceptional service to enhance guest satisfaction.
• Problem-Solving Skills: Ability to resolve issues and complaints in a calm and professional manner.
• Technical Proficiency: Familiarity with hotel management software (e.g., Opera, RoomMaster, Cloudbeds) and Microsoft Office Suite.
• Attention to Detail: Ensure accuracy in reservations, billing, and record-keeping.

Tools and Technologies

• Property Management Systems (PMS): Software for managing reservations, check-ins/outs, and guest information.
• Point of Sale (POS) Systems: Used for processing payments in restaurants and bars within the hotel.
• Communication Tools: Email, phone systems, and messaging apps for coordinating with staff and guests.

Apply Now

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