Manage and oversee the daily operations of the call center department. Develop strategies to increase sales targets, of this department. Monitor and evaluate call center performance, ensuring high quality customer service policies and procedures. Train, coach, and motivate call center staff to achieve individual and team goals. Conduct split and distribution. Proven experience as a Call Center Manager or similar role in a sales environment environment Administrative skills Prior Pastel, call center software system and/or Microsoft office acumen Strong
Manage and oversee the daily operations of the call center department. Develop strategies to increase sales targets, of this department. Monitor and evaluate call center performance, ensuring high quality customer service policies and procedures. Train, coach, and motivate call center staff to achieve individual and team goals. Conduct split and distribution. Proven experience as a Call Center Manager or similar role in a sales environment environment Administrative skills Prior Pastel, call center software system and/or Microsoft office acumen Strong
grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
either as a broker agent or tied agent
- Call center agents not preferred unless they have a minimum
either as a broker agent or tied agent