Specification: Contact Center Agent Job Summary: We are seeking a dynamic Contact Center Agent who has outline of the requirements expected for a contact center agent role. Actual job specifications might
customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively functioning, procedures, systems and data of the contact center, which will include daily operations, capacity
deployment and support of Cisco Telephony and Contact Center. Required: CCNP Collaboration certification experience with Cisco Unified Contact Center Express and Cisco Webex Contact Center Experience with traditional
Calling all contact center agents that are willing to work night shift US hours.
financial products telephonically within a contact center environment. Build strong customer relationships Matriculant 2. 1 year Telesales Experience (within a contact center) 3. Reliable Transport to Westwood, Westville
culture of transformation by participating in Nedbank culture building initiatives, businessstrategy professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify alignment with emerging technologies, and impact on Nedbank technologies. Participation in design forums, project (RFP). Design optimal technical solution in the Nedbank technologies. Contribute expertise into a designdocument related to specifi c technology and its impact on Nedbank technology. Participate in proof of technology
experience in support/contact center roles preferred.
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum
experience in support/contact center roles preferred. Familiarity with contact-center environments. Knowledge
On site Support for Contact Center users. To support End users at the Contact Center and to ensure maximum