calibration Train and supervise trainee techs 1st line of support to production failures 2nd line support to
everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned world-class service to fulfil this role. Provide 1st line product support both during and after standard working
required to have their own laptop 1st and 2nd Line Mobile Communication Support: Create and deploy images for escalate when necessary. 1st and 2nd Line Maintenance and Application Software Support: Resolve end-user problems