an up-to-date diary daily. Stay in contact with service providers to remain informed of any changes. Stay promises made. Provide personal and proactive client service, answering the telephone promptly. Financial Discipline emails and bind and scan documentation as needed. Service Providers and Effective Communication: Cultivate Cultivate professional relationships with service providers to meet client expectations. Closing Date: Submissions the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
Protection of Personal Information Act No. 4 OF 2013
Plan and ensuring delivered systems, processes, services, and solutions are aligned Improve personal capability Protection of Personal Information Act No. 4 OF 2013
client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements own workload and team's workload to maintain service standards and high-quality outcomes.