supervision Attention to detail Demonstrate high level of imitativeness Demonstrate good planning and organizing
organisation skills Microsoft office – Intermediate level (Word, Excel, Outlook, PowerPoint) Market related
industry of which 2-3 years experience at a specialist level
set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, weekly
set benchmarks (e.g. call answer ratio, service level ratio, average hold time).
 transaction.
• Manage and enhance the levels of service and communication to   ensure the