Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations accurately, the first-time round, within set service-level timelines and quality standards. - Request and obtain organisation and relating well to individuals at all levels. - Highly organised, professional, efficient and problems. Experience and Qualifications - Minimum of 2 to 3 years practical and relevant experience, within advanced level. - Microsoft Office suite (Excel, Word, Outlook and Teams) at an intermediate level. Knowledge
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations accurately, the first-time round, within set service-level timelines and quality standards. - Request and obtain organisation and relating well to individuals at all levels. - Highly organised, professional, efficient and problems. Experience and Qualifications - Minimum of 2 to 3 years practical and relevant experience, within advanced level. - Microsoft Office suite (Excel, Word, Outlook and Teams) at an intermediate level. Knowledge
degree or National Diploma essential in BSc, Engineering, Analytics or related and 5 years relevant experience
degree or National Diploma essential in BSc, Engineering, Analytics or related and 5 years relevant experience
thee year Degree or Diploma in an IT, Science, Engineering or Analytics field At least 5 years experience
thee year Degree or Diploma in an IT, Science, Engineering or Analytics field At least 5 years experience
financial services industry of which 2-3 years experience at a specialist level
consultants (up to 20) for a specific client across 2 different desks (inbound and outbound) Overall focus set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, weekly
consultants (up to 20) for a specific client across 2 different desks (inbound and outbound).
Management, Computer Science, Business Science or Engineering would be advantageous Certified PRINCE2 Practitioner Certified in SAFe, Certified SAFe Release Train Engineer Please Note: As all IQbusiness roles require honesty