customers' situations and objectives, explaining service offerings and guiding them through the decision-making customer needs to specific solutions based on services.
Investments Service and Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within within our RISO Service Centre, you will be one of the brand representatives. The main purpose of your client loyalty through effective and efficient service to our clients – providing our valuable clients clients with consistent, world class and legendary service of the highest quality, during every interaction instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition
Investments Service and Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within within our RISO Service Centre, you will be one of the brand representatives. The main purpose of your client loyalty through effective and efficient service to our clients – providing our valuable clients clients with consistent, world class and legendary service of the highest quality, during every interaction instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition
finances efficiently Manage the extensions of service provider contracts as and when the need arises contract renewals performed Ensure that all goods and services procured are in line with the approved budget procurement processes and tenders for operational services Prepare and coordinate the adjudication documentation Procurement Services Manage and execute daily procurement processes for professional services Ensure all annual procurement plan Ensure that all good and services procured are in line with the approved budget
finances efficiently Manage the extensions of service provider contracts as and when the need arises contract renewals performed Ensure that all goods and services procured are in line with the approved budget procurement processes and tenders for operational services Prepare and coordinate the adjudication documentation Procurement Services Manage and execute daily procurement processes for professional services Ensure all annual procurement plan Ensure that all good and services procured are in line with the approved budget
call centre services across various sectors, including FinTech, banking, and financial services. They are valuable experience in the FinTech and financial services sectors. Key Responsibilities: -Manage accounts small FinTech environments, banking, or financial services -Preferable international experience, particularly
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate Diploma or Equivalent Experience
the management of the procurement of goods and services
specializing in company incorporation services for SMEs, is expanding its service offerings to include outsourced Africa, playing a crucial role in building this service line from the ground up.
Location: accounting services. This role includes supervising and guiding a team to ensure efficient service delivery maintain productivity.
Client Service and Relationship Management:
Requireme