client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
hands on and well organized with a high level of customer interaction and liaison. Leading the team to create create a brilliant experience where our customers feel delighted, surprised and excited, where employees building new customer relationships. Manage day to day operations ( stock, staff, sales, service) and financial
hands on and well organized with a high level of customer interaction and liaison. Leading the team to create create a brilliant experience where our customers feel delighted, surprised and excited, where employees building new customer relationships. Manage day to day operations ( stock, staff, sales, service) and financial
maintaining high standards of professionalism and customer service Proven experience as a Collection Agent Excellent Ability to negotiate tactfully and effectively with customers at all levels Good organizational and critical
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
exceptional trade finance products to Wholesale Banking customers . The ideal candidate will excel in driving revenue finance products to identified customers. Re-engineer and roll out customized trade finance products to the requirements. Support Relationship Managers in marketing customized products to grow incomes and business volumes deliver presentations to customers. Periodic Responsibilities: Assist customers in resolving problems within responsibility. Initiate actions to address identified service level issues. Ensure adherence to agreed SLAs within
exceptional trade finance products to Wholesale Banking customers . The ideal candidate will excel in driving revenue finance products to identified customers. Re-engineer and roll out customized trade finance products to the requirements. Support Relationship Managers in marketing customized products to grow incomes and business volumes deliver presentations to customers. Periodic Responsibilities: Assist customers in resolving problems within responsibility. Initiate actions to address identified service level issues. Ensure adherence to agreed SLAs within
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses