EXPERIENCE IN THE FINANCIAL SERVICES SECTOR AND NEW BUSINESS IS ESSENTIAL Manage new business team and actioned and SLA's adhered to. Ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants Monitoring workflow and service levels Manage escalated queries process and ensure the agreed targets Identifying and reporting on service failures and errors Ensure training and development
The service team at our client is the engine room of the business and is made up of multiple teams that The overall goal of the Service Team is to provide efficient and effective service delivery to clients. internal support teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET
The service team at our client is the engine room of the business and is made up of multiple teams that The overall goal of the Service Team is to provide efficient and effective service delivery to clients. internal support teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET
Financial services concern keeps adding to their diverse team of specialists in shares services and business
/>Experience:
2-3 years post articles in F/Service or Insurance environment
Must have more than
your articles and keen to grow within financial services? Is this you? You've completed you're SAIPA/ SAICA gained experience in financial services or audited financial services. You're adept at managing deadlines doing it You'll be joining a prestigious financial services firm with an international presence, specializing SAICA articles completed. Experience in financial services is essential and exposure to trust structures
Manager(Asia Desk) is required for our Head Office Servicing department. Retain and grow the current book of the clients credit application Client Servicing Report on Servicing Activities Comply with the requirements Operations background would be a distinct advantage. Servicing & Sales, International Trade principles & & Negotiation skills - intermediate Client/service orientation. Situation analysis & problem solving
Manager(Asia Desk) is required for our Head Office Servicing department. Retain and grow the current book of the clients credit application Client Servicing Report on Servicing Activities Comply with the requirements Operations background would be a distinct advantage. Servicing & Sales, International Trade principles & & Negotiation skills - intermediate Client/service orientation. Situation analysis & problem solving
experience in the financial services industry providing credit specialists services. Deep specialist experience
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People
online/telephonic meetings, and exceptional customer service to ensure both client needs and the company's highlight the value of our client's products and services.