capturing of data Ensure compliance, corporate governance, procedures and protocols Assist in Adhoc projects
online/telephonic meetings, and exceptional customer service to ensure both client needs and the company's highlight the value of our client's products and services.
online/telephonic meetings, and exceptional customer service to ensure both client needs and the company's highlight the value of our client's products and services. Seek out new business opportunities by conducting proposition to potential customers. Act as the primary point of contact for customers, addressing inquiries delivery of requested products and services. Gather and analyze customer feedback through satisfaction surveys insights to the team to continuously improve the customer experience. Monitor and track key metrics, such
online/telephonic meetings, and exceptional customer service to ensure both client needs and the company's highlight the value of our client's products and services. Seek out new business opportunities by conducting proposition to potential customers. Act as the primary point of contact for customers, addressing inquiries delivery of requested products and services. Gather and analyze customer feedback through satisfaction surveys insights to the team to continuously improve the customer experience. Monitor and track key metrics, such
data.
employee data. Ensures maximum compliance with government regulations. Ensures the submission of payroll respond appropriately to demanding clients. Customer Service orientated. Achievement orientation Analytical
and, Managing and supporting programmes from government and private sector which support industry and Funds. Customer Focus Stakeholder Management Client relationship management Ensuring that customer complaints Post-Investment teams to ensure alignment in client service and stakeholder management. Company's representation management. Knowledge of company products and services. Good networks within sector in both private and
EXPERIENCE IN THE FINANCIAL SERVICES SECTOR AND NEW BUSINESS IS ESSENTIAL Manage new business team and actioned and SLA's adhered to. Ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants Monitoring workflow and service levels Manage escalated queries process and ensure training requirements Manage and improve the overall customer experience Provide optimal staff capacity with
allocation thereof to the correct General Ledger and customer and staff vendor accounts.• Process payment to of paid supplier invoices to Travel external customers. Internal Process • The incumbent will prepare will form a part of the duties of the incumbent. Customer Focus • The incumbent will notify the Manager this position, managing supplier and customer expectations, service delivery and work planning training training this role, Managing suppliers and customer expectations, service delivery and work planning trainingLEADERSHIP
Microfinance Company seeks the services of a target driven Loans Call Centre Manager to manage and develop conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well maintained/updated Maintaining and improving customer relationships Creating and growing customer database Keep team updated Target-driven Financial acumen Leading a team Service orientated Good initiative Reporting Excellent