areas of concern Review, register and resolve complaints received from clients Maintain the key individual
tax returns, provisional tax returns, Tax Ombud complaints, objections, appeals and tax exemption applications drafting objections, appeals, complaints and the Tax Ombud complaints Consulting and advising clients
oversight of process optimization and digitization, complaints management, culture skills and targeted client In conjunction with COO Office Manager, align complaints principles to the strategic intent, Analyse trends Overseeing consistent resolution and management of complaints, ensuring root cause analysis is performed and
eing consistent resolution and management of complaints, ensuring root cause analysis is performed and process optimization     and digitization, complaints management, culture skills and        levels
drafting objections, appeals, complaints and the Tax Ombud complaints. Consulting and advising clients
drafting objections, appeals, complaints and the Tax Ombud complaints.
Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Responsible for supervisory support, escalation/complaint handling and delivering results as per Service
Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Responsible for supervisory support, escalation/complaint handling and delivering results as per Service
Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Cultivate a customer-centric
unemployment and severance payments.
Deal with complaints and questions regarding payroll from employees