processes Knowledge of RSA Archer system Load all old and new vendors on the system to be active Create
Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager – including gaps. Monitor revenue – lower sold plans to be investigated. Lead management – check quality and who is
Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager – including gaps. Monitor revenue – lower sold plans to be investigated. Lead management – check quality and who is
foreign invoices Check and investigate foreign currency variance Check and investigate purchase price variances
captured)
recommendations Conduct follow-up audits and ad hoc investigations Maintain strong relationships with stakeholders
ollow up on credits taken by the dealer and investigate where and when it was received if not yet credited
Correctly reconcile and allocate payments. Investigate and clear all queries arising on the processing
credit notes
month end accounts up to Management Accounts. Investigates unexpected variances in the profit and loss