providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate
Ladysmith Industry: Forklift (Material Handling Field Service & Workshop) Ref No.: TRG 2106 Salary: Market TECHNICIANS (with experience in servicing and repair of forklifts with field service and/or workshop exposure Ladysmith. Servicing of material handling equipment and maintaining forklift serviceability to specified according to set procedures by delivering quality service / maintenance. Perform accurate diagnosis / troubleshooting communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance
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Benefits:
requirements
Education
for a Drive technician to repair, install and service existing VSDs as well commission new general purpose Proficient in Microsoft word and excel
8. Customer service driven
9. Relevant qualifications, Electrical
transportation and logistics services, committed to delivering exceptional service to our customers. We are looking
requirements
* Support & Maintenance of Customer base - Technical
Support
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/>* Ensure Development of New/Potential Customers
* Willing to work Overtime, if and when
missing parts. Maintains reefers in a clean and serviceable condition. Conducts pre-trip inspection of empty required standards as set out by the clients and/or customers. General Office administration and reporting.
missing parts. Maintains reefers in a clean and serviceable condition. Conducts pre-trip inspection of empty required standards as set out by the clients and/or customers. General Office administration and reporting.