managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating administrative support to the department (Spares & Site Services).
driving record (Own vehicle required). Top customer service skills. Organizational skills. People skills
Benefits:
industrial and commercial laundry equipment
Servicing of industrial and commercial laundry equipment
Post installation site audits and making sure the customer is happy.
Checking/editing programs as needed
of industrial and commercial laundry equipment Servicing of industrial and commercial laundry equipment Post installation site audits and making sure the customer is happy. Checking/editing programs as needed
of industrial and commercial laundry equipment Servicing of industrial and commercial laundry equipment Post installation site audits and making sure the customer is happy. Checking/editing programs as needed
of direct reports, seconded workers (internal service providers) and sub-contractors on site and ensuring
carry out work in accordance with company and customer policies, statutory requirements, specified drawings
/>
Administration and Support Services
Updating of procedures and other relevant
meetings and project site visits to liaise on customer requirements and agree in-house prioritisation
schedule with senior management, key resources and customer representatives; revise the schedule as required
for projects. Experience gained in Developing service centred mechanical maintenance manuals. Update to company engineering standards, ISO, SABS and Customer Standards. Able to work under pressure and deadlines gained in managing own projects Interface with Customers, Vendors, Production Managers and Procurement Detailed Draughting must be done to ISO, SABS and Customer Standards Specify system components or direct
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs feedback received by customers, to develop new and/or improve existing services/ products that relate
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs feedback received by customers, to develop new and/or improve existing services/ products that relate