managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating administrative support to the department (Spares & Site Services). Monitoring and reporting on key performance to improve the company's aftersales & site services and enhance client satisfaction. Work closely engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering management skills to supervise and train aftersales service teams. Knowledge of industry-specific regulations
Application Engineer. This role is pivotal in servicing existing clients and engaging with potential new detailed requirement specifications, and crafting customer proposals and quotations. Your technical expertise management to enhance customer service and develop new business opportunities.
additional Certifications Tendering collaboration with Services Department, drawing office and co-workers Obtaining Site Experience on Winders Customer liaison Handing over meetings to Services Dept / Major Projects and
technical support.
providing online technical support. Maintenance of customer service levels in terms of on-time deliveries Maintenance workshop environment. Build, maintain, and manage customer relationships. Excellent communications Ensure that a professional approach is taken towards customer relationships. Management of warranties Meeting
adjudicate suppliers quotes as required. Manage customer specification to meet project budget and company problems. Prepare progress reports as agreed with the customer. Maintain safe and clean working environment by projects as required. Work with all colleagues and customer in a professional manner. Taking responsibility and loading plans for delivering products to customers. Preparation of monthly project reports. Managing Managing sub-contractors. Interacting with customers and other stakeholders on current project statuses.
comprehensive requirement specifications from customers into effective and practical designs.
specializes in engineering and project management services.
Job DescriptionYour duties will encomp efficient daily operations of all Fire Protection Services.
(process mapping and improvement)
repairing and servicing of all plant and equipment and vehicles, as directed by the Service Supervisor / he changing of oils/filters as required when servicing plant/vehicles