team in Johannesburg Responsibilities : Ensure customer satisfaction by correctly addressing the needs faulty SMEG products for internal and external customers. Complete required administration in the service service process by monitoring and resolving open calls and awaiting spares. Repair household appliances through ensure fast, flexible, and expert service to every customer. Provide knowledgeable and courteous repair service to improve business performance and enhance the customer experience. Perform miscellaneous duties as assigned
health and safety, legal, environmental, and duty of care requirements. Develop and manage project plans for preventive maintenance best practices and reliability-centered maintenance principles Experience leading and
health and safety, legal, environmental, and duty of care requirements. Develop and manage project plans for preventive maintenance best practices and reliability-centered maintenance principles Experience leading and
attend training courses, online and in the training center
Will work shifts which do not correspond to
times.
Driving, using, maintaining and taking care of field service vehicle
Completing of warranty
Promote products/services in the region to all customers. Drive site support teams to defend existing installation support to develop winning proposals. Travel to customer sites and engineering firms to troubleshoot, consult English. Proficiency in other languages, spoken by customers in the region, will be advantageous. Business Microsoft Dynamics, SAP etc. Experience in service center, inventory, and warehouse management will be advantageous
scheduled time Ensure continuous improvement of asset care management To give direction to Assistants and contractors of responsibility Support asset care and optimization to ensure customer needs are met Assist the engineering ensure the health and safety of employees it is taken care of through safely maintaining equipment Maintain
learning and benchmarking purposes Adds value to customers operations e.g. conduct site investigations, application operational staff and customers on Komatsu machine ICT systems. E.g. EQP-Care, Real Display, PLM Reports Particularly Excel (Master) KSA systems - Komtrax EQP Care and Business Objects Valid Driver's license D3
should be able to work with a team to ensure customers overall experience exceed their expectations and premium brand
themselves and their team to meet targets & goals. Customer: CSAT scores across Operations Offering excellent installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on SONIC Merchants called for installations and training for all low touch All merchants called for installations pack reaching merchant FF will schedule and tech to call same day Processes: Daily Usage of Optimo route