DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: DEVELOP high quality maintainable code to meet complex changing environments as your coding expertise as a
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Desirable Certifications/
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
supporting business through Change Management, Training & Monitoring as the next Business Analyst procedures for permanent records and for use in training. Identify opportunities for improving business process change elements. Develop training material and conduct formal training sessions for end user. Provide Provide technical assistance in training, mentoring, and coaching staff. Monitoring for optimal success of
and other pre-defined software. Determine user training requirements. Organise or present seminars, work workshops on relevant IT aspects. Conduct post training evaluation. Provide IT business advice. Provide and expand knowledge – Formal training. Informal training. Self-training. REQUIREMENTS: N Certification
with queries and problems. Provide users with training on tools to enable them to interpret data. Monitor with queries and problems. Provide users with training on tools to enable them to interpret data. Stay
policies to guide your team's actions. Provide training to your staff to improve their understanding of manage/facilitate meetings, seminars, committees, and training. Able to setup relevant performance indicators
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented