with day-to-day queries from business users and internal teams. First-line of support and/or standby when
recurring problems more efficiently. Liaising with internal & client IT department regarding infrastructure
communication and coordinating activities with internal resources to deliver projects on scope, on time
decisions. Influence product decisions across related teams. Advocate for foundational opportunities
support, troubleshooting, and resolution of CRM-related issues. Stay updated with emerging CRM technologies