resolving and closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
the Devs are required to attend to operational incidents when required as well as be on occasional standby
the Devs are required to attend to operational incidents when required as well as be on occasional standby
quality. Ensure that all processes have been investigated / considered in obtaining the specifications
Self-motivated and open minded for proactive investigations and to learn independently in a dynamic environment
and maintenance IT Security System Monitoring Incident and Request Management (ITSM NEXT) ITIL processes
resolving and closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service