soon as possible ROLE: Operations (2nd and 3rd level) Development of new functionality (backend, frontend)
requirements and alternative solutions. Identify high-level potential for automation. Establish rapid win automation
effectively engage and influence stakeholders at all levels of the organization. Experience working in Agile/Scrum
Maintenance - Deploy updates and fixes, and provide Level 2 technical support. - Build tools to reduce the
related field. Certifications : ISTQB Foundation Level or equivalent certification is a plus. Additional
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
that these receive priority to maintain a high-level of data integrity.
Monitor system efficiency against published service level agreements (SLA) through collection of performance
Monitor system efficiency against published service level agreements (SLA) through collection of performance
comfortable presenting content to clients at various levels. Excellent analytical thinking, organizational