and/or a minimum of 3 years relevant IT experience ITIL Foundation and/or Incident Management Practitioners advantageous A proven track record of experience in the ITIL disciplines Experience in working with multiple and Technologies Excellent understanding of ITIL and ITIL Governance
like ITIL/ITSM are advantageous; Understanding of project management methodology; Knowledge of ITIL framework Tech with industry-recognised certifications like ITIL/ITSM, PMP. Work Experience Requirements: Minimum
work optimisation and guidance in line with the ITIL framework. Innovation and Process Improvement: Actively informed decisions. Experience with and knowledge of ITIL and CoBIT methodologies Excellent communication
releases if and when required Experience Matric ITIL (V3/4) 3 – 4 Years experience in IT software and of Active Directory and SCCM Basic knowledge of ITIL practices M365 Web Browser (Chrome, MSEdge, and
requests and change requests, always adhering to ITIL principles. You will also be required to support NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN an advantage ITIL Foundation EXPERIENCE Essential (6 – 7 Years) VMware
JavaScript and front-end frameworks AJAX REST API's ITIL knowledge. SOA. XAML, XML C# Development, Agile
Knowledge of industry best-practice frameworks including ITIL and its implementation. Additional Information:
Other
hardware/software troubleshooting and problem-solving skills ITIL foundation accredited Reports to: Service Desk Manager
and risks, coupled with familiarity with COBIT, ITIL, NIST Frameworks, ISO27001, and internal audit principles