upgrades, and other aspects of the business. Job role Provide 1st to 3rdline support via email, phone, and remote flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive promote system utilization for all users, providing relevant training where necessary. Maintain documentation applications installed and network topology/diagrams. Provide excellent service to all customers and be willing down time) Experience with Policies, Procedures, Training, Compliance requirements. Remote Support Desirable
Reference: PE010799-LM-1 Managed Services Provider based in the UK and Cape Town. Our SA team is looking upgrades, and other aspects of the business. Job role Provide 1st to 3rdline support via email, phone, and remote flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive promote system utilization for all users, providing relevant training where necessary. Maintain documentation applications installed and network topology/diagrams. Provide excellent service to all customers and be willing
with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master) plans. Assist in business development activities (providing proposal inputs, system demos etc). Participate
required by our betting outlets. The incumbent must provide technical support to the betting outlets. The successful LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
the perfect fit for you. First-Class Support: Provide prompt and efficient first-level support to our to Learning: Willingness to undergo continuous training and development, particularly in mastering online Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support
Africa by providing affordable solar-powered electricity and smartphones through a network of agents and merchants
Responsibilities Assist users with day-to-day IT issues Providing end user support to end users Quality incident of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational on the CA and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) agreements Provide feedback and update outstanding open incidents and requests logged on CA Providing first knowledge base Escalating re-occurring incidents and providing input to the end user problem management forum
order for them to create and maintain internal training material. Core Responsibilities: Updating the technical material Collaborate with Development, Training and Solution teams Essential Requirements Proficient welcome to contact Michaela Boustred on LinkedIn or call her on 021 551 8638 . Please note that correspondence
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
Support Technician you will be doing just that: providing exceptional 1st and 2nd line technical support We pride ourselves immensely on the product we provide and the service we deliver it with. We believe how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting essential for this position. For your on-the-job training, aka on-boarding, you'll be expected to be proactive