Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master)
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting essential for this position. For your on-the-job training, aka on-boarding, you'll be expected to be proactive months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This number porting requests: Taking inbound support calls. Proactively assisting customers with their questions
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Remote Support Desirable
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Remote Support Desirable clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers