with the development team to design and implement custom solutions using React for the SharePoint framework
with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition perform evaluation of solution options. Analyse the customer's needs and find solutions to address them – defining and monitoring of proposed solutions. Champion customer experience and integrate the needs of related
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding leading small to medium sized teams I.T. / Technical customer support experience Experience with Microsoft365
Orientated Self Management Pro-active Results Driven Customer focused Duties: To Promote Continuous Improvements
business productivity Encourage and maintain a “customer service” philosophy within the BI team with business
Reviews key processes to identify gaps between customer requirements and current outputs and to identify
relevant departments and stakeholders with creating custom reporting that can be automated and shared throughout
level ➢ Interpersonal Skills – Advanced level ➢ Customer Service – Advanced level ➢ Process & Systems
implementing system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support:
implementing system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support: