player. He/she will also be expected to provide 3rd level product support and will be expected to perform projects timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify internal and external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all
Personal Attributes:
certification or experience; preferably Advanced Level.
for the IT support team, while providing a high level of support and best practice knowledge to administrators learning goals of the school and ensuring high levels of uptime and availability, integration, and automation quantity indicators. Technical Support: Provide expert-level technical support and troubleshooting assistance Experience At least five (5) years of expert/advanced level skills and experience: Project managing the implementation
problems and performance improvements on a division level. Ensure investigation of performance issues and and identification changes required on division level. Ensure the core network is optimized to deliver a support of other network group departments at all levels. Manage interfaces with other areas of the business project teams, with at least 2 years at management level. In depth understanding of the mobile core architecture
recommend actions where required Act as a third level support to the cloud infrastructure operations team Optimization practices. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred certification (VMware preferable) Minimum Experience Level 8-10 Years IT infrastructure and operations experience recommend actions where required Act as a third level support to the cloud infrastructure operations team Optimization practices. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred
implemented systems and processes ● Infrastructure level escalation point for technical support ● Ongoing implemented systems and processes ● Infrastructure level escalation point for technical support ● Ongoing
specialisation Drive customer-centricity: · Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level: · Be a member of related professional bodies. ·
must have a 3-year related IT related Degree – NQF Level 7, have 5-10 years' work experience and understanding Qualifications – 3-Year related IT related Degree – NQF Level 7. Post-graduate qualification (advantageous). Experience/Skills
of ICT infrastructure in accordance with service level agreements (SLA's) Perform daily server health checks reporting on information security issues Support levels: Share 1st line support with IT Administrator Handle
service. This role manages the customers' service level expectations and monitors, reports on, and drives ensuring on-time client renewals Manage service level agreements with both internal and external customers