lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional their behalf. The role aims to ensure enhanced levels of efficiency and productivity, by setting the tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are met as over all Helpdesk staff in relation to service levels and functional ownership of all tickets logged all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are adhered
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our looking for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You candidate will have extensive networking and server experience and a strong working knowledge in AWS, Azure Azure and Google Cloud. Minimum Requirements: Experience with cloud platforms (AWS, Azure, Google Cloud). ITIL principles and best practices. Previous experience in a managed services provider (MSP) or IT consulting
position is for you to support users and offer level 1 support, with the prospect of national travel manipulation via SQL. (INSERT, UPDATE and DELETE). Level 1 Support Responsibilities: Response to tickets services Basic knowledge of web applications Experience in a support environment Fluent in English (written the candidate's qualifications, skills and level of experience R 13000 - R 15000 - Monthly plus Medical
them a superior level of IT service. This position falls within the Junior to Mid level category, ideally ideally suited for an individual with substantial experience in problem-solving across a spectrum of IT domains with regular catch-up meetings. Qualifications / Experience - Matriculation and relevant IT Qualifications Approximately 3-4 years of experience in IT Support, with a focus on Networking - Experience in working with a Printer troubleshooting and solutions - Additional experience with HyperV Virtualization, SharePoint (syncing
them a superior level of IT service. This position falls within the Junior to Mid level category, ideally ideally suited for an individual with substantial experience in problem-solving across a spectrum of IT domains with regular catch-up meetings. Qualifications / Experience - Matriculation and relevant IT Qualifications Approximately 3-4 years of experience in IT Support, with a focus on Networking - Experience in working with a Printer troubleshooting and solutions - Additional experience with HyperV Virtualization, SharePoint (syncing
candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service Communication skills Experience and certification: • A high degree of interest, experience, and certification certification in Linux • 1 - 2 years' experience in supporting medium to large scale production systems (mission
Activities Decompose high‐level business requirements into an appropriate level of business rules and detailed Management Bachelors Degree 5-8 years' progressive experience within a big data environment (Banking, Finance
Calling all Mid-Level Quality Management Maestros in The Telecsoms space Are you someone who thrives leading ICT innovator) is currently seeking a Mid-Level Quality Management Specialist to join their dynamic related field. At least 3 years' professional experience in quality management within the Telecoms (ICT)
Heat Administrator with at-least 2-6 years of experience. The candidates must have ITSM certificate and Service Delivery. Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and Configurations. Service Level Management: Service level management Incident Management. Service level management Change Change Management. Service level management Request Management. Creating service targets for all of the
and any other IT related tertiary level qualifications. Job Experience & Skills Required: Min 8 years hands on experience doing application performance tuning both at an application server and code level (solid understanding of JVM tuning) Expert knowledge and experience with a leading application database product such knack for benchmarking and optimization A high level of Linux proficiency. Understanding of web- and integration (Jenkins, Atlassian stack) Working experience in any of the following technologies: Apache