candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service culture. We value diversity and inclusion. Accountability • Ensure his/her support tickets are completed
that operate in line with the business rules. Accountabilities Continuous improvement: · Implement practical specialisation Drive customer-centricity: · Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level: · Be a member of related professional bodies. ·
must have a 3-year related IT related Degree – NQF Level 7, have 5-10 years' work experience and understanding Qualifications – 3-Year related IT related Degree – NQF Level 7. Post-graduate qualification (advantageous). Experience/Skills Excellence orientation. Responsibility and Accountability. Innovative. Learning and Researching. While
and set clear goals and objectives. Financial Accountability: Manage budgeting, resource allocation, development Competencies. High-level understanding of budgeting and cost control. Intermediate level of strategic planning
mapping and Business Case Creation. They will be accountable for executing entity driven use cases whilst Location: Bryanston, South Africa Experience Level: Mid-Senior level
for the IT support team, while providing a high level of support and best practice knowledge to administrators systems across the organization, ensuring high levels of uptime and availability, integration, and automation enterprise-level network servers and storage systems. Manage and administer complex enterprise-level network special technology projects related to enterprise-level network servers and storage systems. Support financial Perform root cause analysis of complex enterprise-level network servers and storage system problems and
player. He/she will also be expected to provide 3rd level product support and will be expected to perform projects timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify internal and external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all requests for assistance from the development team. Accountability · Ensure his/her code is version controlled
services provider. The successful incumbent will be accountable for the delivery of services that meet and exceed Matric; National Certificate or Technical Support NQF Level 4 SAQA ID 78966. National Diploma or relevant B
tangible product information. Act as main PoC for the Account Managers on product-related Inland questions. Drive on underserved/overserved locations, equipment levels etc. Own the capacity demand forecasting reports
tangible product information. Act as main PoC for the Account Managers on product-related Inland questions. Drive on underserved/overserved locations, equipment levels etc. Own the capacity demand forecasting reports