to join our growing team and provide top-notch service to our customers telephonically, and through written Delivering high quality support for our products and services to customers and partners through swift availability customer accounts • Working on escalations within Service Level Agreements • Attend to technical and software Initial point of contact on product queries • Service excellence • Matric certificate and/or IT related
related tasks, projects and services. The role provides the business with IT services including IT supplier procurement, service management, data security related processes and IT support services. 1. Infrastructure including servers, networks, databases, and cloud services. This involves monitoring performance, troubleshooting Response: Responding to and resolving IT incidents and service disruptions in a timely manner to minimize downtime industry-specific requirements, and internal policies. 9. Service Provider and Supplier Management, administration
Management, contract opportunity, for top financial services company in Cape Town. 15 years' experience working complexity projects Experience in the Financial Services industry is essential Experience managing D365 qualification (e.g. PMP, AMP, Prince2, MSP) Financial services industry
multi-tenant Cloud Platform as a Service (PaaS) solutions tailored to IT Service organizations, including ISVs company's mission is to simplify and streamline Cloud Services for end-user computing, applications, and communication virtual machines and a deep understanding of Azure services. Additionally, you will be involved in developing Cloud migrations for clients, leveraging Azure services. Tier 2 Support: Provide technical support to managers, to ensure the smooth operation of our Cloud services. Requirements: Expertise in Azure: In-depth knowledge
including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered client facing role that ensures a seamless IT Service Management, helping business growth and creating key accounts from IT Operations perspective. IT Service Management and Delivery - Lead Operational Reviews Internal stakeholders. Participate in ongoing Service Operations Reviews and also on new business growth Responsible for identifying, implementing and review of service improvement initiatives - Drive productivity improvements
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and health of the system. · Troubleshoot SQL Server service outages as they occur. · Deploy database change
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and health of the system. · Troubleshoot SQL Server service outages as they occur. · Deploy database change
of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix customers. Support clients and client end-users in support of the Service Delivery Manager and Network Security Operations escalated incidents, problems and queries. Maintains service and quality levels according to of the company years' experience delivering Network Security Services in a customer environment. Excellent Communication
operational support to their growing Global Professional Services (PS) delivery team and leadership team across building its processes to scale. Professional Services Administration Maintenance of Resources General Resource allocation and assignments Professional Services Operations Timecard management Forecasting Billing operations experience, ideally in a Professional Services organization A passion for process improvement
Applications MVC WEB & WCF Services SQL Server Reporting Services Entity Framework MS SQL Server development AJAX Test Driven Development Reporting Services Crystal & SSRS Reports If you an enthusiastic