executing standard fixes. Identify problems by investigating potential and actual service problems; escalate
tickets and review technical documents and reports Investigate and propose solutions to technical issues, following
systems Ensure that all processes have been investigated / considered in obtaining the specifications
tools required. Manage project scope and risks, investigate and make recommendations on issues that challenge
systems, as well as their origins; coordinate IT investigations with relevant audit, regulatory, and law enforcement
required. • Manage project scope and risks, investigate and make recommendations on issues that challenge
improvements or regulatory changes. Troubleshooting: Investigate and resolve functional issues reported by users
components are implemented effectively
policies and procedures. Including: Effective investigation of system problems and analysis of system enhancement
components are implemented effectively