Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
advantageous SIP School Certified advantageous Asterisk knowledge & experience advantageous Required Required Minimum Work Experience Min 12-18 Months experience in a Technical Support or similar role. Proven network monitoring concepts and management tools. Experience of network monitoring tools and protocols (MRTG (MRTG, NAGIOS, TMS, CMS, Wireshark etc.). Experience of analysing system and network performance using using monitoring and graphical data. Experience of diagnosing network and service issues, following them through
Experience:
A Master's degree is a plus. Experience: Minimum of 5 years of experience in Siebel CRM development and and implementation. Proven experience with Siebel Tools, eScript, Business Services, and Workflow Processes EIM, Web Services, and Integration Objects. Experience with relational databases (Oracle, SQL Server) & Technical Experience Application Support & Maintenance Hands-on experience in AGILE Methodology Methodology Siebel Financial Services Experience in Configuration, Scripting, Workflows etc Understanding of
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Proven 5 years' experience in an IT Operations Manager or similar role. • Proven experience managing and infrastructure design and operational excellence. • Experience managing and delivering information security regulations. • Experience managing infrastructure and support teams. • Hands-on experience in troubleshooting problems. • Proven experience in managing IT Infrastructure and Services. • Experience with Computer Networks
Certification
and Requirements:
Chain Management or Warehouse solutions experience. Experience required: Supply Chain or Procurement or or Warehouse solutions project experience Agile or Waterfall methodologies
Chain Management or Warehouse solutions experience. Experience required: Supply Chain or Procurement or or Warehouse solutions project experience Agile or Waterfall methodologies