are available for the Service Desk staff at all times at the applicable sites. Responsible in ensuring
that timelines are adhered to by abiding to SLA times contracted with clients or internal stakeholders individual and team performance against standardised time and accuracy objectives. Hold regular meetings with
that timelines are adhered to by abiding to SLA times contracted with clients or internal stakeholders individual and team performance against standardised time and accuracy objectives. Hold regular meetings with
diagrams, activity diagrams, sequence diagrams, timing and state machine diagrams, component diagrams
work independently as required