project plans and manage their implementation.
FCL-related: Provide training to clients who are not comfortable with all company functions. Manage and deal with and issues and record them on the ticket system. Training and handholding of new clients and installations ad-hoc instructions given by team leaders or management. Skills and attributes: Diagnostic and problem-solving
when required. Install and configure database management systems (DBMS) ensuring that the DBMS can handle efficiency of the database management system including proper handling of patch management and updates. • Capacity FIC's databases including selection of database management systems/platforms. • User Support - provide support integrity and security. • Service provider management - manage relationship with service providers' providing providing data related services to the FIC. • Project management - adhere to project management standards and
and problem-solving skills to deliver support services for business applications. • The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional processes to agreed schedules. • Supplier management: Manage relationships with approved suppliers 1st/2nd recurring problems and report in weekly meeting Alert Management • Use and update the knowledge base of the system
Acquisition and Deployment
- Operational Management
Formal
UTM
o Wireless
o WAF
o Analyzer and Manager
- CCNP (Networking or Security) and CISSP