We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Software development within the Personnel Life Insurance OR Life Risk Industries or Funeral or Disability qualification Must have very good IT Software Development Life Cycle (SDLC) working experience gained Agile working Software development within the Personnel Life Insurance OR Life Risk Industries or Funeral or Disability
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems that needs to be done. Be able to balance work and life. WHAT WE OFFER Above market related remuneration
Retirement, Annuity Funds Industries /OR Life Insurance / Life and Risk Industries or other Financial services
knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL,
working with Agile Must have full Software Development Life Cycle working experience (SDLC) Software Automated
working with Agile Must have full Software Development Life Cycle working experience (SDLC) Software Automated