positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
existing systems at a technical level development of services, reports, and applications. To provide 2nd and associated with external service consultants. KEY REQUIREMENTS FOR THE POSITION: • Matric • Relevant BSc Degree
verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers Office as and when required. Minimum Requirements: Matric & Relevant tertiary qualification One or more Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Duties and Responsibilities:
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT, Degree in Computer Science / Relevant Qualification Matric or equivalent qualification recognised by the Department
Microsoft environment. To ensure excellent customer service and alignment with the objectives of the ICT Department applications, products and services Project management ICT change management Service management Licensing Requirements effectiveness of services Ensures efficient up to date and continuous Desktop support service to all Users sections of ICT and to the staff. Ensure Service Quality Service quality must be analysed in accordance indicators as related to standards Initiate the corrective actions where necessary and manage to ensure
looking for a Helpdesk Operator Requirements : • Matric (Grade 12) • Able to communicate fluently in English
and commitment to delivering top-tier internet services will be put to work. As a High Site Wireless Network improvement of their wireless network. Requirements Matric Certification and valid driver’s license Networking
written communication skills Strong knowledge of correct grammar and spelling Minimum of 2 years relevant
g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT, Degree in Computer Science / Relevant Qualification Matric or equivalent qualification recognised by the Department