We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Reference: NFP014314-CAM-1 Driving Efficiency and Innovation Through Advanced System Solutions Position Title: Systems Analyst - SAP Implementation (Finance) Job Type: Full-Time About Us: We are leaders in the FMCG industry, committed to innovation and excellence. We specialize in providing top-notc
Business Analyst
Location: City of Cape Town, Cape Town, Bellville
Job
Conditions: This position is based in the City of Cape Town, with occasional travel to other locations
Systems Developer
Location: City of Cape Town, Cape Town, Bellville
Job technologies
Working Conditions:This role is based in City of Cape Town, Cape Town, Bellville. The Systems
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Title: IT Intern
Location: City of Cape Town, Cape Town, Bellville
Job
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Manager (Business Integration) Location:
City of Cape Town, Cape Town, Woodstock
Job Type:12
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