experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position qualification.
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
designed by him or herself but with the necessary consultation with the Technical Architects / Functional Owners
Review and apply quality standards Technical consultation Writes code according to agreed standards and
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
vendors for seamless integration
ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
experience in a managed services provider (MSP) or IT consulting firm. Bachelor’s degree in Computer Science, administration within an IT managed services or consulting environment. Experience with network security
talent-on-demand platform for enterprise clients and consulting firms in Asia, Middle East and South Africa.
service knowledge