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understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
maintenance, and handling warranty claims. MINIMUM ENTRY-LEVEL QUALIFICATIONS: Diploma in Sales /Marketing Or
maintains object documentation
analysts - Ensure appropriate test environment access levels for testers - Follow up on defect fixes identified “lessons learnt” sheet related to test topics - Ensure entry/exit criteria for all test phases are met in time
maintains object documentation
and maintains object documentation Performs data entry, forms validation, data transformation, and other through all seven dimensions on a solution/program level by pairing with BDM's Ensure early remediation by
Maintain awareness of relevant social, cultural, economic, and technological trends. Plan, design and execute Some financial services or similar experience. NQF Level 6. Degree in a design discipline such as product Some financial services or similar experience. NQF Level 6. Package & Remuneration: Compensation will
income); optimised product costs; optimisation of economic profit; growth of new customers and penetration