We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Candidates MUST be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends weekends and public holidays. Rotational shift works. Candidates MUST be mobile and have their own means company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within training and support to staff Conducting handover at shift rotation Monitoring and managing network Managing Must be living in Cape Town and willing to work shifts on site At least 5 years similar experience Must
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
and written)
Ability to work under pressure and work a variety of shifts. Ability to work off normal business hours. Above Willingness to work: 14 shifts per month; 12-hour shifts; 6 days and 6 nights.
Management Team, Merchants Department, Impacted Call Centre Agents.
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
performance result for any abnormalities, logging calls and following up with service providers and regions support to staff.
performance result for any abnormalities, logging calls and following up with service providers and regions training and support to staff. Conduct hand-over at shift rotation. Monitor and manage network. Manage planned