We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding ITIL Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Must have the ability to drive results. Must be customer-centric Responsibilities: Understand ordering
Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R25 000 – R30 000 looking for a self-disciplined and personable Customer Success Specialist to join their growing team 20-30 minute calls throughout the day, based on client needs. Previous experience in customer support or or customer success roles. Familiarity with CRM and business management software. Ability to manage multiple Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
available for a Dynamics 365 Solutions Architect (Customer Engagement) to join their team.
The Solutions
management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information
systems. Excellent communication skills and a customer-oriented mindset are essential for this role.
What
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to
to and closed.
management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion
Responsibilities: Customer Focus- Efficiency Logging, following up, testing and resolving of call bug tracker Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
Proven experience / understanding of networks, data centers, security, routers, swicthes, firewalls and load
functions in Power BI Define and design new systems Take care of data warehouse development Make essential technical intelligence systems Identify the requirements and develop custom charts accordingly SQL querying for better results