Beyond Work.
We are seeking a Customer Service Engineer I to join our team. As a be responsible for providing high-quality customer service and technical support to our clients. This
What you’ll do:
implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
or more years' experience in aftersales or customer services. Experience in aftersales in a technical field repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
and penetration into existing customer base. Customer Service Excellence - Ensure customer satisfaction
implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
platform application support to achieve customer satisfaction and service excellence. Accountable for problem support. Ensure high standards of customer engagement and services are maintained. Expected to complete fruitless, wasteful and irregular expenditure. Customer Service Maintains effective working relationships relationships with customers (both internal and external) towards rendering highest quality of services. Represents Functional Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics
remain self-motivated Provide excellent client/customer service and ensure quality assurance Pay close attention
Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken
management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising
within the IS Customer Programme IT, Project Manager, retail, VAS, value added services, cellular, customer