Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk
management Conducting risk assessment Scope and Quality Management Reporting on projects Managing Project Budgets
management Conducting risk assessment Scope and Quality Management Reporting on projects Managing Project Budgets
project status and address issues. Scope and Quality Management – Ensure stakeholder specified requirements interpersonal skills. Technical Skills Scope & Quality Management Integrated Change Control Project Planning cross-cultural environment. Personal Qualities Self Management & Personal Mastery (self learning)
agreed parameters of cost, timescales and quality. You will manage the Project Change Control procedure to Procurement Management, Finance Management and Quality Management. Manage the Project Change Control procedure presentation skills. Is proficient in project quality management. Is familiar with a range of analysis, modelling
Stakeholder and budget management Quality Assurance and Risk Management Continuous Improvement Capacity
Management Resource Management Planning Management Quality Management Change Control Management RAID Management
breakdown structures.
Quality Management
Risk Management
conceptual prototypes, traceability, and quality management techniques. Proactively propose solutions conceptual prototypes, traceability, and quality management techniques. Proactively propose solutions
schedule