the underlaying systems, you take part in 24/7 on-call rotations with teams around the world and are able
fulfil production and project needs, provide 24/7 on-call support on a rotating basis. Some travel may be
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
explore APIs in a test environment and analyse the call structures/schemas, the response messages and the
& Safety laws. Proven interaction across a multi department/divisional framework of a large corporation
rollout experience is essential Experience with multi-method project delivery and methodology Exposure