requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired)
requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired)
line with quality and delivery requirements Review code of team members in line with quality and delivery delivery requirements Ability and willingness to coach and give training to fellow colleagues and users when
line with quality and delivery requirements. Review code of team members in line with quality and delivery delivery requirements. Ability and willingness to coach and give training to fellow colleagues and users
line with quality and delivery requirements. Review code of team members in line with quality and delivery delivery requirements. Ability and willingness to coach and give training to fellow colleagues and users
maintain and establish system solutions in line with quality and delivery requirements. Development and maintenance System owner Develop systems solutions in line with quality and delivery requirements Preparation of system/technical Facilitate daily stand-ups Ability and willingness to coach and give training to fellow colleagues and users
include managing timelines, resolving problems and coaching team members on Agile methodologies.
Role
retrospective meetings and daily stand-ups
platform/application Develop systems solutions in line with quality and delivery requirements Preparation of system/technical (as per ISO standards) Ability and willingness to coach and give training to fellow colleagues and users for IFT Design systems solutions in line with quality and delivery requirements (Template solution) Support implementation (transition into line) System checks/quality assurance User sign-off Time estimating: Time estimates tasks in the project Ability and willingness to coach and give training to fellow colleagues and users
within agreed parameters of cost, timescales, and quality. Role Outcomes: Project initiation – Project charter including: Project schedule Project budget Project quality plan Risk management plan Monitoring and controlling objectives, were completed as per schedule, budget and quality requirements as planned and as updated using the Ability to manage business expectations. Ability to coach and mentor teammates. Significance of Job in the projects are coordinated and completed to time, quality and budget constraints. Tasks and Activities Manage
within agreed parameters of cost, timescales, and quality.
Role Outcomes:
Significance projects are coordinated and completed to time, quality and budget constraints.
Tasks