co-ordinate shift workers, including site monitoring, corrective intervention tickets and Tier 2 network operations various shifts Taking accountability for handling corrective intervention tickets, diagnosing network problems resolving complex technical issues within the defined service level agreements Managing escalations efficiently
implement the project. Ensure escalations are timed correctly and executed professionally. Managing more than will be very beneficial. These project management services must interact with and manage the following areas: Management Configuration Management Service Level Management Service Catalogue Management Communications
development, logic, coding, testing, changes, and corrections.
satisfaction and service excellence. Accountable for problem resolution and implementation of corrective actions Ensure high standards of customer engagement and services are maintained. Expected to complete work-related wasteful and irregular expenditure. Customer Service Maintains effective working relationships with external) towards rendering highest quality of services. Represents company in meetings with relevant Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics 365
12 Month contract role with top tier Financial Services company - Oracle PL/SQL & Compass
Purpose
the Invest coding and architectural standards correctly, as well as any technologies in use
updates of these items to ensure it is closed out correctly. Captures all documents in the appropriate templates invoices and ensures sign off and allocation of correct codes, etc. Personal Effectiveness: Accepts and and lives the company values. Accountable for service delivery through own efforts. Collaborates effectively
updates of these items to ensure it is closed out correctly.
Personal
lives the company values.
management and analysis skills Team and customer service oriented Write and maintain documentation, instruction and procedure guides Work with customer(s) to correct errors and debug software and systems
team members. Integrate software with third-party services. Document changes and create help manuals. Proven Integration Thoroughly test applications. Identify and correct flaws and defects. Document errors and bugs found
team members. Integrate software with third-party services. Document changes and create help manuals. Proven Integration Thoroughly test applications. Identify and correct flaws and defects. Document errors and bugs found