and penetration into existing customer base. Customer Service Excellence - Ensure customer satisfaction
implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical business processes to our customers. The ideal candidate is knowledgeable about IT Service Management, has experience
platform application support to achieve customer satisfaction and service excellence. Accountable for problem support. Ensure high standards of customer engagement and services are maintained. Expected to complete fruitless, wasteful and irregular expenditure. Customer Service Maintains effective working relationships relationships with customers (both internal and external) towards rendering highest quality of services. Represents Functional Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics
experience with – MuleSoft Integration experience (admin, operational and development with be advantageous)
infrastructure and equipment upkeep Any additional technical/admin work that is requested for meeting customers Business
management and community development experience Valid drivers Bursary experience would be preferred The successful
management and community development experience Valid drivers Bursary experience would be preferred The successful
community development experience
Technology BCom Degree will be an added advantage Valid driver's license SQL knowledge and experience - non negotiable